Thank you for shopping with GPLAstra (gplastra.com). We value your satisfaction and strive to provide genuine GPL-licensed WordPress themes, plugins, and tools at affordable prices. Please read our refund policy carefully before making any purchase.
Digital Product Nature
All items sold on GPLAstra are digital and downloadable products released under the GNU General Public License (GPL). Once you have gained access to the product files, we cannot issue a refund except under certain conditions mentioned below. Please ensure you have read the product description carefully before purchasing.
Eligibility for Refunds
We offer refunds only in the following cases:
- The file you downloaded is corrupted or broken, and our support team is unable to fix or replace it within 48 hours.
- The product is completely missing from your account after purchase due to a system error.
Non-Refundable Situations
Refunds will not be granted in the following cases:
- You changed your mind after purchase or decided you no longer need the product.
- The product did not meet your expectations (we recommend reading product descriptions carefully).
- You purchased the wrong item or are unable to install/configure it properly.
- You claim the product is not functioning but fail to provide sufficient evidence or details.
- You request a refund for reasons beyond our control (e.g., conflicts with your site setup, hosting, or other plugins/themes).
How to Request a Refund
If you believe your case qualifies for a refund, please contact us via email at [email protected] within 7 days of purchase. Include your order details, transaction ID, and a clear explanation of the issue.
Our team will review your request and respond within 24–48 hours.
Important Notes
- Refunds, once approved, will be processed via the same payment method used during purchase (PayPal, Binance, or UPI).
- Processing time may vary depending on your payment provider.
- Repeated refund requests or misuse of our policy may result in account suspension.
Contact Us
If you have any questions about our refund policy, please reach out to us at:
[email protected]